Consultant - Customer Service - Sutherland

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career

Customer Service Consultants in this role get to:

Answer inbound calls to provide exceptional customer service to consumers

Respond to inquiries about products and services, processing payments, or performing general account maintenance

Up-selling customers to new products or services may be encouraged

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

To Apply:

https://jobs.sutherlandglobal.com/ShowJob/Id/2182400/Consultant%20%20%20Customer%20Service

Senior Travel Counselor - CWT

Senior Travel Counselor

- (190002KA)

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Agent for our Alexandria, Virginia onsite location. As a Senior Travel Agent, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Position Responsibilities:

• You will delight the traveler/travel arranger and all CWTSatoTravel clients
• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
• You will strengthen the CWTSatoTravel brand
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business

You will build CWTSatoTravel’s value

• Utilize CWTSatoTravel preferred vendors to contribute and maximize profitability while ensuring compliance with the clients’ travel policy
• Possess a strong understanding of travel trends and industry best practice
• Seek higher levels of performance continuously

Qualifications

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• High school diploma or equivalent
• Minimum 2 years travel counselor experience
• Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries to include air, rail, hotel, and ground transportation
• Excellent knowledge of international travel requirements to include international geography, international routings and fare construction, documentation and immunization requirements
• Strong working knowledge and understanding of complex international pricing rules and procedures
• Experience with group reservations and ticketing
• Proficiency in a minimum of one CRS
• Sabre experience preferred
• Government travel reservation experience a plus
• Ability to meet and maintain required performance standards
• Excellent customer service skill required
• Employment contingent upon successful completion of a security clearance

To Apply:

https://cwt.taleo.net/careersection/ex/jobdetail.ftl?job=190002KA&tz=GMT-05:00&tzname=America/Chicago

Team Lead, Community Operations Uber Eats - English, Cairo

What You’ll Do

• Achieve and consistently exceed monthly sales targets
• Contribute to strategic plans to improve the team performance and KPIs
• Deliver actionable feedback to sales agents who are either outperforming or underperforming on KPIs (sales activities, conversion, QA) and career development.
• Help us identify and build best practices for your sales team and others
• Hold biweekly 1:1 with agents to discuss their key metrics after reviewing the dashboard
• Be available to agents by maintaining a consistent presence on the floor and acts as first point of contact for escalations on critical/ time sensitive issues
• Maintain team harmony and high motivation across team members, address team concerns in an effective and timely manner
• Build and maintain a high performance culture focused on delivering world class customer support
• Communicate and set clear expectations for the team, stay on top of new information and passes along to the team; communicates the “Why” behind the information or decision
• Manage enforcement policies including attendance and discipline for the team
• Partner with our onboarding teams to smoothly activate the best restaurants in Cairo
• Act as an ambassador of UberEATS mission, brand, and product

What You’ll Need

• Excellent command of Arabic and English
• 2-3 Years of professional experience in a sales/account management environment, B2B is a plus
• Minimum 1 year of people management experience
• Highly motivated to work in a fast paced environment and join a company that makes an impact on communities and cities
• Eager to take new challenges and push himself/herself outside his/her comfort zone
• Passionate into people development, engagement and motivation
• Flexible with working hours and rotational shifts covering 24/7 and ability to work during the official weekends
• Excellent communication & Presentation Skills
• Strong leadership skills
• Ability to make decisions under pressure
• Good Problem solving skills
• To Apply:
• https://goo.gl/G6GHFB

Customer Support Engineer (French) - Aurea $30k

Job description

Do you enjoy working on complex technical problems? Do you have an eye for detail? If you are experienced in working with a wide variety of technologies, enjoy communicating technical solutions to customers, like being a part of a team and are a proactive problem solver - then this role is for you.

Job Description

We are looking for dynamic software support engineers, fluent in French, to join our team of highly skilled support professionals. Aurea’s ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence.

Key Responsibilities:

• Own and resolve customer issues for our broad customer base of fortune 500 companies
• Support mission critical applications during in various time zones
• Utilize your language skills
• Reproduce issues from customers' description of the problem and/or from the customers' code snippet.
• Read and interpret product log files.
• Cross train on multiple technologies across different verticals
• Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you.
• Write a knowledge­-based article for every new issue you resolve
• Attention to detail in analysis and CRM updates.
• Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues.
• Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed.
• Log bugs with development team with clear and precise information, detailing the issue and how to reproduce.
• Demonstrate an increasing level of customer care skills
• Weekend on­ call coverage for production issues (once you’ve reached the appropriate experience level)

Total compensation is US$30,000/year.

Desired Skills and Experience

Required Background and Experience:

Technical Skills & Experience

• Fluent in French and English (Oral and written)
  
• Degree in Computer Science
  
• Database knowledge (ORACLE, MS SQL)
  
• Experience with Operating Systems (Windows, AIX, Solaris, Linux)
  
• Strong Java skills
  
• Experience with troubleshooting Java applications
  
• Knowledge and experience with troubleshooting Web technologies (JavaScript, Html, SOAP, REST, JSON).
  
• Experience with J2EE Application Servers
  
• Must comply with our Data Security policy and provide their own computer

Personal Attributes

• Problem solver who thinks outside the box
  
• Self-starter who can work on own initiative
  
• Likes working directly with Customers
  
• Results driven – Customers success is always front and center
  
• Thrive on working with complex and challenging technology

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent in comparison to your peers.

Are you up for the challenge?

To Apply:

https://goo.gl/kt90VI

Project Engineer - مهندس مشروع

Job description

• Participate in delivery of strategic IT programmes, within a given timeframe and budget, for a variety of products within the telecommunications industry.
• Conduct Function Points Analysis.
• Gather details on project effort in person-days and record the effort against number of resources involved in all projects.
• Gather details on quality of project deliverables such as design, requirements, testing etc.
• Monitor systems integrators effort, performance and quality of deliverables.
• Measure and track vendor performance KPIs.
• Coordinate with different project teams to collect KPI reporting information and any functional sizing clarifications.
• Work with Vodafone Procurement Company to measure and control systems integrator performances.
• Participate in regular vendor performance audits and leverage information collected on vendor performance KPIs

Qualification / Experience: 

• Bachelor of computer science / engineering
• 4 / 5 years IT experience in IT delivery in Telecom sector.

· Technical skills: 

• Experience of IT delivery methodologies such as Waterfall and Agile while working on IT delivery projects in the Telecoms sector.
• Good knowledge of IT delivery lifecycle stages such as Requirements Analysis, Functional/Technical Design, Development, Delivery and Testing.
• Knowledge of the Telecoms sector systems and applications within fixed line, wireless and data service providers.
• Proven experience in IFPUG Function Point Analysis, Certifications would be an added advantage.

To Apply:

https://goo.gl/VhVXT2

International Account Advisor - Germany Account

Technical Skills:
- Fluent German.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Proficiency in using MS Office application

Personal Skills: 
- Customer service oriented.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self development.

To Apply:
https://goo.gl/0CElSJ

International Account Advisor UK Account – Full Time

Act as a frontline interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard 

-Own and manage the client relationship: resolving calls efficiently and effectively. 
- Ensure service level agreements are met and maintained. 
- Work as part of a team to ensure offering world-class Customer Service at all times. 
- Be proactive in regards to the improvement of processes and procedures. 
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. 
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. 
- Mentor and support new employees. 
- Use the job tools (telephone and computer) effectively. 
- Meeting service level in handling all transactions measured through productivity reports. 
- Accuracy in handling all assigned tasks. 
- Attendance and punctuality. 
- Maintain professional work relationships with colleagues, supervisor and manager. 
- Teamwork spirit. 
- Flexibility .

To Apply:
https://goo.gl/EoJfNC

International Account Advisor - Italian Account

Key Accountability: 

-Own and manage the client relationship: resolving calls efficiently and effectively. 
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility. 

Technical Skills:
- Fluent Italian.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Proficiency in using MS Office application 

Personal Skills: 
- Customer service oriented.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self development.


To Apply:
https://goo.gl/qjko7q

Call Center Representative – High Value كول سنتر فودافون هاي فاليو

ROLE PURPOSE:
1. Offer superior quality of Service to Vodafone Egypt High Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.
2. Providing High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn. 


Activities and tasks
- Floor duties.
- Handling complaints.

To Apply:
https://goo.gl/02yDT1

TeleTech Holdings - Vary Attractive Salaries

One of the Largest call centers in the US (( TeleTech Holdings Inc. )) is initiating business in Egypt ,seize the chance and join WAVE ONE
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1-Customer service Rep. ((Cairo,Alexandria,Tanta))
((Fluent English - Graduation - experience in same field is prefered ))
Gross Salary + 5000 EGP ((Negotiable upon experience))
Medical,life and social insurance + transportation + Mobile Allowance+ Meal allowance
to Apply for the vacancy in Cairo write CAI-CSR-EN in subject field
to Apply for the vacancy in Alexandria write ALY-CSR-EN in subject field
to Apply for the vacancy in Tanta write TNT-CSR-EN in subject field
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2-Call center Supervisor:
((Cairo,Alexandria,Tanta))
((Fluent English - Graduation - experience in same position is a must ))
Gross Salary + 8000 EGP ((Negotiable upon experience))
Medical,life and social insurance + transportation + Mobile Allowance+ Meal allowance
to Apply for the vacancy in Cairo write S-CAI-CSR-EN in subject field
to Apply for the vacancy in Alexandria write S-ALY-CSR-EN in subject field
to Apply for the vacancy in Tanta write S-TNT-CSR-EN in subject field
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3-Trainer:
((Cairo,Alexandria,Tanta))
(Fluent English - Graduation - experience in same position is a must ))
Gross Salary + 7000 EGP ((Negotiable upon experience))
Medical,life and social insurance + transportation + Mobile Allowance+ Meal allowance
to Apply for the vacancy in Cairo write T-CAI-CSR-EN in subject field
to Apply for the vacancy in Alexandria write T-ALY-CSR-EN in subject field
to Apply for the vacancy in Tanta write T-TNT-CSR-EN in subject field
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Emails without JOB CODE will be Disregarded
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If you applied within the past month please don't apply again
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Please Don't apply Unless all Job requirements are fulfilled
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send a copy of your resume with a recent photo to :

amir.roshdy.rec@gmail.com

Wish you all best of Luck

Telfoni Contact Center

Telfoni Contact Center Requires:
- Call center agents (females only).
- Fluency in English is a must.
- Cairo resident.
- Experience in call center field.
- Send your C.V. to hr@telfoni.com
- Please write in the mail subject “call agent - English”.
- Irrelevant C.V.’s will be neglected.

Wasla Is Hiring

Dears, we decided to make an open day ,on the 11th of march till the 15th of march , German and English speakers , so you are welcome to Wasla Outsourcing starting from 10 am till 4:30 pm if you have the below qualifications:
For the graduates:
• Very Good, Excellent and Native English.
• Age not more than 30 Years old.
• Must be Egyptian FOR NON EGYPTIANS please make sure that you have EgyptianWork Permission

Note:
• Dress: Smart Casual.
• Bring your CV.
• Time line from 10 am till 4:30pm
• Address: 17 B al ahram st. heliopolis

RAYA Job Vacancies