Team Lead, Community Operations Uber Eats - English, Cairo

What You’ll Do

• Achieve and consistently exceed monthly sales targets
• Contribute to strategic plans to improve the team performance and KPIs
• Deliver actionable feedback to sales agents who are either outperforming or underperforming on KPIs (sales activities, conversion, QA) and career development.
• Help us identify and build best practices for your sales team and others
• Hold biweekly 1:1 with agents to discuss their key metrics after reviewing the dashboard
• Be available to agents by maintaining a consistent presence on the floor and acts as first point of contact for escalations on critical/ time sensitive issues
• Maintain team harmony and high motivation across team members, address team concerns in an effective and timely manner
• Build and maintain a high performance culture focused on delivering world class customer support
• Communicate and set clear expectations for the team, stay on top of new information and passes along to the team; communicates the “Why” behind the information or decision
• Manage enforcement policies including attendance and discipline for the team
• Partner with our onboarding teams to smoothly activate the best restaurants in Cairo
• Act as an ambassador of UberEATS mission, brand, and product

What You’ll Need

• Excellent command of Arabic and English
• 2-3 Years of professional experience in a sales/account management environment, B2B is a plus
• Minimum 1 year of people management experience
• Highly motivated to work in a fast paced environment and join a company that makes an impact on communities and cities
• Eager to take new challenges and push himself/herself outside his/her comfort zone
• Passionate into people development, engagement and motivation
• Flexible with working hours and rotational shifts covering 24/7 and ability to work during the official weekends
• Excellent communication & Presentation Skills
• Strong leadership skills
• Ability to make decisions under pressure
• Good Problem solving skills
• To Apply:
• https://goo.gl/G6GHFB