Customer Service Professionals - Fly Emirates

Customer Service Professionals - Fly Emirates

Qualifications & Experience

• O Levels or equivalent.
• 2 years experience in a Customer Service role.
• Proficiency in spoken and written English.
• Vocational or Diploma (12 2 or equivalent) desirable but not required
• Positive attitude with a natural ability to provide excellent service in a team environment and when dealing with people from many cultures 

Some roles require one or more of the following:

• Fluency in French, Spanish, German, Italian, Arabic, Russian, Mandarin
• Reservation and ticketing experience

To Apply:

https://goo.gl/DvK4ny

CABIN CREW - Air Arabia

HUB:Sharjah

Apply Now

About the job
Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph.

Requirements:

• A Higher Secondary education with good pass results is essential good English language command. 
• Must be within the age band of 21 years and 30 years.
• Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
• Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
• Must meet the below mentioned height and weight criteria.
  Male: HT - 165 cm. WT -68 to 82 kg.
  Female: HT -160 cm WT - 58 to 70 kg.
• Ability to swim at least 30m unaided in open water, without a flotation device.
• Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
• Medically fit to meet regulatory requirements.
• Cabin Crew / Nursing experience would be an asset.

Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: Cabin Crew

LEARNING AND DEVELOPMENT SPECIALIST - Air Arabia

HUB: Sharjah

Reference No. : ABY15-053

Apply Now

About the Job

The Learning & Development Specialist will lead the design, development, and delivery of courses, as well as the management of training metrics and resources in support of the Air Arabia's overall business objectives. All learning strategies must be aligned to drive growth and innovation, strengthen organizational performance and resilience, and continually develop critical skills, knowledge and capabilities

Key Accountabilities:

• Identifies gaps between ideal and actual performance required to meet the organizations business needs and determines performance deficiencies; aligns learning solutions with business goals
• Design and develop creative training solutions that meet business needs and align with company goals and training framework.
• Closely follow new learning and development research, materials, methods and techniques and incorporate new ideas into programs
• Measures and analyzes effectiveness of learning and performance improvement solutions and identifies opportunities for continuous improvement with an emphasis on performance metrics including behavioral change and business results
• Acts as a partner with business leaders to provide L&D support to achieve the business objectives
• Updates and maintains existing training course session plans and associated resources.
• Adds new training courses to the course catalogue in line with business needs, designing the training, creating session plans and all course materials.
• Creates e-learning training courses on a variety of subjects.
• Assists with the sourcing of external training and training service providers.
• Supervision of the Learning Management System (LMS) and related learning technology platforms
• Provides overviews on materials to facilitators/trainers; assists trainers in learning exercises and materials
• Establishes a team of Subject Matter Experts in specialist subjects
• Evolves a learning culture across various levels and functions within Air Arabia as well as embedding a development mindset

Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Qualifications, Experience and Skills:

• Minimum three (3) years' experience in Human Resources, training or learning and development focused role, preferably in airline, travel, retail, hospitality or banking environment is essential.
• Higher education qualification in training, learning and development, etc. is desirable.
• Experience Net Dimensions LMS programme or similar
• Experience of designing and building e-learning/virtual learning programs desirable
• Two years' experience in a customer service environment preferably in the aviation, travel, retail, hospitality or banking environment sector is desirable.
• Excellent spoken and written English language communication skills
• Spoken and written Arabic language communication skills is desirable
• Excellent presentation skills
• Excellent motivational skills and the ability to improve all staff performance to increase productivity.
• Excellent organizational skills.
• Comfortable working to tight deadlines

Competencies:

• Analytical Thinking: The ability to analyze issues and problems logically, to think laterally, to spot trends, possible consequences and determine appropriate action.
• Continuous Learning: A strong personal commitment to self-development resulting to establishing and enhancing a high level of expertise and knowledge related to your functional area that adds value to the quality or quantity of your work.
• Critical / Challenging: The ability to improve by critically examining what is being done and seeking better alternatives.
• Attention to Detail and Quality: The ability to consistently produce error – free output; concerned with maintaining high standards of accuracy and quality.
• Customer Service Orientation: Discovers the needs of internal and external customers and strives to deliver services and products to meet these needs.
• Initiative and Commitment to Achieve: The tendency to act in a self – directed way, by taking action before being directed or forced by events; to seize opportunities, probe for in-depth information and deliver significantly more than the minimum required, whilst protecting safety, health and long – term productivity.
• Cost Orientation: The drive to reduce costs.

Do you think you have what it takes to be part of our dynamic team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line:  Learning and Development Specalist.

Airport Services Officer - Royal Jordanian

Duties & Responsibilities: 

- Serve as front line employees to look after all passengers before having their boarding passes in addition to all transit passengers. 
- Manage passenger’s baggage in order to provide them with all instructions and rules 
- reserving seat space for passengers on Royal Jordanian Flights, 
- providing customer services and assist passengers in their needs, 
- Check In / Bording 
- health, visa and passport checks, 

Work on shifts bases A, B & C 
Location : QAIA Airport

Skills

- Excellent customer service skills
- Willing to work on a shift-basis
- Good Command of English. 
- Computer Literate (Microsoft: Excel, Win Word). 
- Good communication skills. 
- Ability to work under pressure. 
- Motivated and willing to learn.

Education

B.A. in Business Administration, Marketing, Languages or equivalent

To Apply:

http://careers.royaljordanian.com/