Customer Support Manager - OLX

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• Leading the smooth operation of providing our customers with the needed support through our various channels (Phone, email and chat)
• Leading the smooth operation of content moderation ensuring that the platform content is of needed quality as well as our customers safe and protected from fraud in the best of our abilities.
• Designing the KPI’s of the various operational functions to serve the higher objectives
• Develop service procedures, policies and standards
• Analyze operational data to overlook trends as well as to take data driven decisions.
• Recruit, mentor, coach and develop operational teams and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Report and communicate with the different stakeholders in Dubizzle 
• Collaborate and work with all the tool providers and communicate needs as well as enhancement opportunities

Knowledge & Experience

Essential

• Microsoft Excel , word , PPT 

Preferred

• Generating reports and analyzing results into actionable steps.

Qualifications & specialist skills

• Ability to lead a large team towards a common mission
• Ability to question status quo when needed and always be on the look for improvements and optimizations.
• Ability to make business informed as well as data informed decisions 
• Strong communication skills and clear ability to deliver information

Competencies

• Problem solving / innovation
• Communication
• Results driven
• Critical thinking

English proficiency in writing and speaking is a must.

To Apply:

https://www.olxgroup.com/careers/customer-support-manager-egypt-cairo

Events Coordinator - German University in Cairo

Events Coordinator

Vacancy for: Events Coordinator

Ref Code:

Position Summary: To fulfill all events inquiries, solicit and finalize all types of internal and external events and coordinate for the provisioning of events’ catering orders complaint to the GUC top management expectations as well as to the organization image. 

Responsibilities: 

• Execute all university events and supervise the related preparations 
• Handle Event Requests based on the procedures in-place and issue the related Event Orders to all concerned parties for execution 
• Attend and administer events preparatory meetings and provide assistance during the actual event 
• Handle all major GUC events and assist in concept development 
• Supervise and handle the presence temporary rentals on Campus 
• Responsible for drafting MOUs related to temp. rentals in coherence with GUC standards and follow-up on the related procedures 
• Handle the quarterly event reports and possible presentations 
• Responsible for issuing Purchasing requests for event related payments/requirements 
• Maintain an up-to-date the filing system of all functions 
• Handle all administrative tasks, minutes of the meetings, faxes, phone-calls, guest inquiries 
• Handle any ad-hoc assigned duties related to the dept. 

Qualifications:

Fresh Graduate or (1 – 3 year experience) in Administration or Events Operation

Requirements:

• Computer Skills: Word, Excel, PowerPoint, Internet and e-mail 
• Organizational Skills 
• Language Skills: Arabic – Fluent (Written & Spoken) 
• English – Fluent (Written & spoken) 
• German is an asset 
• Administrative Skills

To Apply:

http://www.guc.edu.eg/en/jobs/job_details.aspx?jobID=1805

Senior Advisor, Services Project/Program Management (RSA) - DELL

Senior Advisor, Services Project/Program Management (RSA)

Location
Cairo, Egypt

As a Project Manager you shall be responsible for assisting the Sr. Director to consistently improve the Project Management Service department, manage internal and external projects, coach team members, reduce risk through audit and compliance methodologies, improve situational awareness of success and risk through project execution and closure. Additional responsibilities will include but not limited to:

• Deliver and Improve Project Management Program - It shall be the responsibility of the project manager to Initiate, Plan, Execute, Monitor and where applicable, close projects within the Customer Success Portfolio of services.
• Performs Project Tracking - Prepares, maintains, and submits clear & concise activity/progress reports and time recording/management reports. The PM shall apply this proactive approach in routinely tracking the projects and team projects progress against their project commitments.
• Enforces Effective Change Control - The PM ensures that scope creep, communications, and quality are carefully managed
• Build and Implement – The PM shall utilize, implement, monitor and communicate best practices.

Qualifications:

• Bachelor Degree with 7+ years of project management experience from a traditional Information Technology / Security Services environment or a similar industry.
• PMP certification required. ITIL V3 preferred.
• Demonstrated expertise in MS Office applications; especially in MS Project, Excel and and VISO.
• Ability to travel internationally.
• Financial acumen; able to track, discuss and present financials to stakeholders.
• Extremely detailed oriented and organized with exceptional time management skills
• Excellent writing and communication skills.
• Proven ability to develop project plans, manage deadlines, risk, communications and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manages internal and client expectations, anticipates operational and tactical risks and tracks them. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

To Apply:

https://jobs.dell.com/job/-/-/375/13087574 

Consultant - Customer Service - Sutherland

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career

Customer Service Consultants in this role get to:

Answer inbound calls to provide exceptional customer service to consumers

Respond to inquiries about products and services, processing payments, or performing general account maintenance

Up-selling customers to new products or services may be encouraged

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

To Apply:

https://jobs.sutherlandglobal.com/ShowJob/Id/2182400/Consultant%20%20%20Customer%20Service

Customer Service Manager - Orange

About the role

• Holds accountability for the Quality of solutions provided to Customer
• Acts as the customers' primary point of contact and an escalation point
• Has awareness of overall and service management profitability of their customers
• Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
• Work with the account team to sell Orange products and services
• Create and manage Service Improvement Plans triggered by:
• Quality Connect Survey (related to any and all functional areas)
• Customer Complaint (including those related to customer invoices
• Proactive Action (identified proactively by the CSM)
• Ensure customers complains are managed and resolved in a timely manner
• Prepares periodic customer service reviews
• Handles non-commercial customer queries and complex customer service issues
• Proactively inform customer and end-users in advance of any anticipated service interruptions
• Provides capacity analysis, forecasts and recommendations
• Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
• Handles change requests, tracking of change implementation, change reporting and change billing.
• Responsible for data integrity of customer information in all systems/tools
• Provides customer with up-to-date technical documentation, including the Customer Operations Guide
• Ensures all technical documentations are posted and updated

About you

• Degree level or equivalent (Business or Science Degree);
• 4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
• ITIL foundations certification
• Customer Service and Project Management Experience
• Possess virtual team management experience
• Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
• Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
• Able to work independently with initiative and proactivity
• Able to work well under pressure and can handle escalations calmly and competently
• Fluent in both spoken and written English
• Ability to work on NAM hours

Additional information

You have unique experiences, skills and passions. Why not bring them all to Orange?

Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.

We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
 

Department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

To Apply:

https://orange.jobs/jobs/offer.do?joid=84794&lang=EN&sType=Indeed

Senior Travel Counselor - CWT

Senior Travel Counselor

- (190002KA)

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Senior Travel Agent for our Alexandria, Virginia onsite location. As a Senior Travel Agent, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Position Responsibilities:

• You will delight the traveler/travel arranger and all CWTSatoTravel clients
• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
• You will strengthen the CWTSatoTravel brand
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business

You will build CWTSatoTravel’s value

• Utilize CWTSatoTravel preferred vendors to contribute and maximize profitability while ensuring compliance with the clients’ travel policy
• Possess a strong understanding of travel trends and industry best practice
• Seek higher levels of performance continuously

Qualifications

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• High school diploma or equivalent
• Minimum 2 years travel counselor experience
• Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries to include air, rail, hotel, and ground transportation
• Excellent knowledge of international travel requirements to include international geography, international routings and fare construction, documentation and immunization requirements
• Strong working knowledge and understanding of complex international pricing rules and procedures
• Experience with group reservations and ticketing
• Proficiency in a minimum of one CRS
• Sabre experience preferred
• Government travel reservation experience a plus
• Ability to meet and maintain required performance standards
• Excellent customer service skill required
• Employment contingent upon successful completion of a security clearance

To Apply:

https://cwt.taleo.net/careersection/ex/jobdetail.ftl?job=190002KA&tz=GMT-05:00&tzname=America/Chicago

مطلوب مدير مشروعات لمنتجعات سياحية

مطلوب مدير مشروعات لمنتجعات سياحية للعمل لدى شركة تنمية سياحية وعقارية كبرى لاستكمال الهيكل التنظيمي التقدم للوظيفة يكون وفق الشروط التالية : 

• محترف في مجال P.M.O .
• محترف في البرامج الزمنية (P3V3.1/P6V8 ) T.C .
• متكامل مع برنامج التدفقات النقدية C.C
• متكامل مع برنامج ضمان ضبط الجودة وتنفيذها على ارض الواقع Q.A / Q.C

المرجو من توفرت لديه الشروط السابقة ارسال السيرة الذاتية عبر البريد الالكتروني التالي : 
oranined@gmail.com

Senior Home Delivery - Ikea - Cairo Festival City - Cairo, Egypt

Date: 26-Aug-2019

Location: Cairo, EG

Company: Al Futtaim Private Company LLC

About You

You are a customer focused individual who is accountable for his decisions and is engaged in continuous leadership..
What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day

Education

Minimum Qualifications and Knowledge: 

• Post Graduate

Minimum Experience: 

• Must have a minimum of 3-4 years retail preferred
• Must be computer literate

Job-Specific Skills: 

• Analytical Skills
• Good Communication Skills
• Problem Solving Skills.

About the role
Role Purpose

The Senior Home Delivery is responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products and assembling them in short period.

KEY ROLE SPECIFIC ACCOUNT ABILITIES: 

• Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
•    Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
•    Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
•    Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
•    Maintaining the KPI reports and preparing an action plan for those areas of concerns.
•    Preparing the daily delivery and assembly schedule based on the previous day's sales and backlog.
• Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
• Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
•   Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
•  Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

To Apply:

https://www.afuturewithus.com/job/Cairo-Senior-Home-Delivery-Ikea-Cairo-Festival-City-Cairo%2C-Egypt/551318301/

Team Lead, Community Operations Uber Eats - English, Cairo

What You’ll Do

• Achieve and consistently exceed monthly sales targets
• Contribute to strategic plans to improve the team performance and KPIs
• Deliver actionable feedback to sales agents who are either outperforming or underperforming on KPIs (sales activities, conversion, QA) and career development.
• Help us identify and build best practices for your sales team and others
• Hold biweekly 1:1 with agents to discuss their key metrics after reviewing the dashboard
• Be available to agents by maintaining a consistent presence on the floor and acts as first point of contact for escalations on critical/ time sensitive issues
• Maintain team harmony and high motivation across team members, address team concerns in an effective and timely manner
• Build and maintain a high performance culture focused on delivering world class customer support
• Communicate and set clear expectations for the team, stay on top of new information and passes along to the team; communicates the “Why” behind the information or decision
• Manage enforcement policies including attendance and discipline for the team
• Partner with our onboarding teams to smoothly activate the best restaurants in Cairo
• Act as an ambassador of UberEATS mission, brand, and product

What You’ll Need

• Excellent command of Arabic and English
• 2-3 Years of professional experience in a sales/account management environment, B2B is a plus
• Minimum 1 year of people management experience
• Highly motivated to work in a fast paced environment and join a company that makes an impact on communities and cities
• Eager to take new challenges and push himself/herself outside his/her comfort zone
• Passionate into people development, engagement and motivation
• Flexible with working hours and rotational shifts covering 24/7 and ability to work during the official weekends
• Excellent communication & Presentation Skills
• Strong leadership skills
• Ability to make decisions under pressure
• Good Problem solving skills
• To Apply:
• https://goo.gl/G6GHFB

Customer Service & Account Opening Officer

Key Responsibilities

• Deal directly with SFS customers on all related queries to equities settlements & foreign Exchange proceeds, in addition to the monthly evaluation.
• Handle all related SFS customer issues, including all required investigations, monitoring, and reporting.
• Interact with issuer companies, Brokers and the stock exchange to gather any business related information.
• Confirm related FX deals executed on behalf of clients.
• Follow-up on unsettled FX deals, & send related interest claims.
• Update all pending securities with the proper failing reason.
• Follow-up on GDR settlement, to ensure proper conversion.
• Submit weekly MIS reports to the region.
• Submit clients’ reports, as appropriate.
• Logging all clients’ inquiries/requests/complaints on the system.
• Prepare departmental proofs.
• Respond to client’s market questionnaires even if not related to daily settlement and provide guidance to clients in case required.
• Deals directly with SFS customers for verifying account opening requirements and respond to queries.
• Prepare all documents for ASU to open safe keeping & cash accounts.
• Deals directly with EGX & Central depository to open trading accounts in the market and submit all KYC requirements.
• Full understanding of capital market and market players roles.
• Ensure proper Follow-up/escalation for existing accounts before expiry.
• Handle any related account opening requirements like FATCA – DTT certificates and any new required documentation

Knowledge/Experience

• Fluent in English language, written and spoken.
• Computer skills (MS Office)

Skills

• Ability to work under pressure.
• Energetic, excellent communication & time management skills.
• Multi task oriented.
• Arabic language skills are an advantage for this role

Qualifications

• University degree.
• Minimum two to three years of related experience.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

To Apply:

https://goo.gl/MdkM9X

سلسلة مطاعم كبرى تعلن عن احتياجاتها إلي الوظائف

سلسلة مطاعم كبرى  تعلن عن  احتياجاتها إلي  الوظائف التالية   :

مدير  مطعم  

شيف  عمومي  لبناني  او سوري

مساعـد شيف  عمومي لبناني  او سوري

مدير مضفيان  

موظفة استقبال  و حجز بالمطعم  

 موظفين و موظفات تسويق لمطاعم

يشترط خبرة  سابقة  في نفس  المجال  

إرسال سيرة الذاتية مرفقه  بصورة حديثة  : hr@rhtegypt.com  

 مع الشكر  

IT Engineer Fujitsu - Cairo

Job description

Fujitsu is looking for an IT Engineer (based in Cairo) who will participate in the Schneider project as the main role in addition to
the main responsibilities and tasks.

Function and Main Responsibilities

• Onsite Customer Support /installation/ IMACs....etc
• Retail Projects installations/Customer Support/Onsite Support/Hardware & middleware Support
• Provide services for Retail /middle ware solutions (installation/configuration/administration)

Desired Skills and Experience

Experience: 

   Two-Three years of similar experience

Quaifications and Skills

• Education: Bachelor of Engineering or Computer Science  from a well reputable university
• Hardware: PCs,Printers laser, Ticket &Dot Matrix,Laptops,entry level servers
• Software: Microsoft Windows Server 2012,
• Windows server 2008 administration / installation
• Network: Basics …CCNA 
• VMware is preferable..CCNP is preferable
• Language: English is a must.

To Apply:

https://goo.gl/jj1sFH