Customer Support Engineer (French) - Aurea $30k

Job description

Do you enjoy working on complex technical problems? Do you have an eye for detail? If you are experienced in working with a wide variety of technologies, enjoy communicating technical solutions to customers, like being a part of a team and are a proactive problem solver - then this role is for you.

Job Description

We are looking for dynamic software support engineers, fluent in French, to join our team of highly skilled support professionals. Aurea’s ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence.

Key Responsibilities:

• Own and resolve customer issues for our broad customer base of fortune 500 companies
• Support mission critical applications during in various time zones
• Utilize your language skills
• Reproduce issues from customers' description of the problem and/or from the customers' code snippet.
• Read and interpret product log files.
• Cross train on multiple technologies across different verticals
• Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you.
• Write a knowledge­-based article for every new issue you resolve
• Attention to detail in analysis and CRM updates.
• Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues.
• Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed.
• Log bugs with development team with clear and precise information, detailing the issue and how to reproduce.
• Demonstrate an increasing level of customer care skills
• Weekend on­ call coverage for production issues (once you’ve reached the appropriate experience level)

Total compensation is US$30,000/year.

Desired Skills and Experience

Required Background and Experience:

Technical Skills & Experience

• Fluent in French and English (Oral and written)
  
• Degree in Computer Science
  
• Database knowledge (ORACLE, MS SQL)
  
• Experience with Operating Systems (Windows, AIX, Solaris, Linux)
  
• Strong Java skills
  
• Experience with troubleshooting Java applications
  
• Knowledge and experience with troubleshooting Web technologies (JavaScript, Html, SOAP, REST, JSON).
  
• Experience with J2EE Application Servers
  
• Must comply with our Data Security policy and provide their own computer

Personal Attributes

• Problem solver who thinks outside the box
  
• Self-starter who can work on own initiative
  
• Likes working directly with Customers
  
• Results driven – Customers success is always front and center
  
• Thrive on working with complex and challenging technology

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent in comparison to your peers.

Are you up for the challenge?

To Apply:

https://goo.gl/kt90VI