International Account Advisor UK Account – Full Time

Act as a frontline interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard 

-Own and manage the client relationship: resolving calls efficiently and effectively. 
- Ensure service level agreements are met and maintained. 
- Work as part of a team to ensure offering world-class Customer Service at all times. 
- Be proactive in regards to the improvement of processes and procedures. 
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. 
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. 
- Mentor and support new employees. 
- Use the job tools (telephone and computer) effectively. 
- Meeting service level in handling all transactions measured through productivity reports. 
- Accuracy in handling all assigned tasks. 
- Attendance and punctuality. 
- Maintain professional work relationships with colleagues, supervisor and manager. 
- Teamwork spirit. 
- Flexibility .

To Apply:
https://goo.gl/EoJfNC