Customer Service Coordinator Jotun - Egypt

Job description

Jotun Paints Egypt was established in 1986 and has since been leading the market with 3 different segments; Decorative, Marine & Protective Coatings. Presently the organization consist of 340 team members. The Head office is located in New Cairo and there are 4 branch offices and 4 stock points spread throughout Egypt. By 2018 we will launch our new factory which will be the biggest Jotun factory in the Middle East. In Jotun we believe that our team members are our most valuable asset and we are committed to promote a friendly environment that attracts, engages & retains our employees. We are looking for a dynamic Customer Service Coordinator who is eager to learn and develop within our company. Holder of the position should be organized, people oriented and excellent team player. This position will report to the Customer Service Manager.

Responsibility

• Handling customer orders by processing it on system to ensure customer delivery and satisfaction
• Coordinating with all relevant Operations/ Sales department by close communication; to communicate expected delivery dates to our customers
• Handling customer invoices, credit status; by close follow up with sales and finance team
• Managing invoices allocation and distribution among sales/customers
• Handling all requests for returned goods by processing/coordination to ensure returned goods incidents are recorded and fulfilled.

Education level

• College / University, Bachelor's degree

Personal qualities

• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Is aware of own strengths and limitations and pursues learning and career development opportunities.

Qualifications

• Arabic & English Speaker
• 2- 3 Years of experience
• Bachelor degree

Language

• Arabic
• English

We offer

• Extensive opportunities for professional and personal development, both through on-the-job training and Jotun Academy
• A friendly and supportive working environment
• An international Corporate Culture founded on our four values; Care, Respect, Loyalty and Boldness
• Exciting challenges in a growing company with excellent financial results.

To Apply:

http://goo.gl/L83CZa