Help Desk Agent Fujitsu - New Cairo

Job description

Fujitsu is looking for an Help Desk Agent (based in Cairo)  who will be supporting the customer by phone.

What's On Offer?

 Compensation is competitive and commensurate with experience.

What Do We Want From You?

 Function and Main Responsibilities

• Receive Customers Requests.
• Supporting the customer by phone.
• Open and close tickets.
• Tickets Handling.
• SLA process Fulfillments
• Customer Satisfaction Management.
• Publishing Tickets internally.
• Escalation Processes.

Location

Cairo, Egypt

Desired Skills and Experience

Experience: 

 Two- Three years of similar experience

Quaifications and Skills

• Bachelor of engineering or computer science or any related high educated University.... well known university
• Hardware & Software products: familiar with PCs, Printers laser, Ticket &Dot Matrix, Laptops, entry level servers...Oracle .Storage. Backup Scenarios.
• Software: Microsoft Windows & CA awareness.
• E-mailing handling is mandatory.
• High Communication Skills.
• Working under very high stress.
• Service desk experience is preferable.
• Self-Study & development
• Know how to search for info.
• Filling awareness.
• Good  command of English

To Apply:

https://goo.gl/eRjED7