Reservation and Ticketing Officer - Etihad Airways

Employer:  Etihad Airways 

Country:  Cairo - Egypt

Job Title:          Reservation and Ticketing Officer

Job Category:   Sales

Job Type:         Full Time

Closing date  25 February 2012

Job Description:    

·         Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets.

·         Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)

·         Handle day-to-day problem resolution, escalating to higher levels as required.

·         Assign duties, responsibilities, staff roster and leave records

·         Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);

·         Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.

·         Ensure all monies accounted for and TSR tallies

·         Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.

·         In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained

·         Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner

·          

Qualifications:            

·         The right to live and work in Egypt.

·         High school graduate

·         Three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience

·         Etihad reservation system*AMADEUS* - courses in reservations and ticketing

·         Airline advanced passenger tariff and pricing course

·         Recognized IATA or knowledge in rules and regulation of airline restrictions

·         Coaching skills

·         Good written and oral English language skills

·         Ability to work under pressure and to short lead times

·         Able to work on own initiative

·         Good PC skills include Word, Excel, PowerPoint, Internet

·         Numerate

Gender:           ANY

Experience:      3 - 5 years’ experience

Salary (L.E.):   Negotiable

Job Contact Info. :  
Apply on following website    

http://careers.etihadairways.com/ehire/English/JobSearch.aspx
or send CV to careers@etihad.ae

Please, specify the Job Title in the email subject.