Employer:
Bisco Misr
Country: Alexandria - Egypt
Job
Title:
Helpdesk Specialist
(Alexandria)
Job
Category:
IT
Job
Type:
Full Time
Job
Description:
·
Provide quality service to users in all
assigned tasks, while upholding values at all times. Support all internal users
with product training, knowledge and expertise.
·
Provide solutions in a timely fashion
for issues that may arise with all products.
·
Log and track support calls in the
designated system prioritize and escalate jobs as required to ensure user
satisfaction.
·
Identify trends in the support calls
and develop documentation to address these most-often reported problems and
issues.
·
Notify management of increasing trends,
unusual activity or repeated activity. Brief users as well as management on the
status of current resolution efforts and attend daily/weekly meetings as
requested or required.
·
Recommends means for product or system
improvements including procedural steps, increased training, and enhanced
documentation.
·
Access software updates, drivers,
knowledge bases, and FAQs resources on the Intranet to assist with end users
issues.
·
Assist other teams to initiate, design
and manage effective support solutions as directed by our business needs.
·
Assist with the development and testing
of newly designed products for operational integrity and function Effectively
communicate the ideas, expectations, and goals while working with and through
others to achieve desired result.
Qualifications:
·
Bachelor’s
Degree preferred.
·
Requires
0-3 years technical experience.
·
IT
Certifications: CCNA, MCITP, MCTS, MOS, A+, N+.
·
Communications
skills and team work skills
·
Education
major Information Technology
·
The
candidate must be Alexandria resident
Gender:
ANY
Experience:
0-3 years
Salary
(L.E.):
Negotiable
Job
Contact Info. :
HR@Biscomisr.com
Please,
specify the Job Title in the email subject.
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