Basic Purpose
- Provide leadership and management for all operational hotel personnel
- Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
- Be accountable for all personnel actions, assets, and personal property and the end results of their use.
- Represent the hotel to civic, business, industry and local government.
Responsibilities
- Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
- Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
- Be accountable for all personnel actions, assets, and personal property and the end results of their use.
- Represent the hotel to civic, business, industry and local government.
- Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
- Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
- Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs. Oversee preventive maintenance programs such as “Perfect Room” initiative.
- Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
- Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
- Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
- Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
Qualifications and Skills
- Strong food and beverage background and International experience of 5-10 years hotel operations and/or management in luxury brands
- Reading, writing and oral proficiency in English.
- Influencing and Negotiation skills
- Ability to develop and assess others
- Strong Relationship Management skills
What to expect
- Be part of a cohesive team with opportunities to build a successful career with global potential.
- Have access to a robust benefit plan.
- Have an opportunity to engage in diverse and challenging work environment.
To Apply:
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