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Friday, 2 October 2015

Senior Checkout,Exchange & Refund l IKEA l Cairo Festival City l Cairo,Egypt



Job Purpose 

To assist the Checkouts and Exchange and Refunds Manager in controlling and managing the execution of pre-determined tasks within the Department in order to secure a good Check Outs ,Exchanges & Returns service with efficiency.
Key Accountabilities 
Operations
  • Receives, counts and signs off for cash float for the day from the Accounts Department.
  • Ensure the maintenance of Point-of-Sale (POS) systems and sufficient supply of resources such as denominations of Egypt currencies.
  • Ensure that all the relevant instruments for the smooth operation of the cash till are available.
  • Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and rectified.
  • To support sales by securing a waiting time of Exchange & Return in align with global standard.
Security
  • Ensures that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
  • Checking that the company is not subject to any fraudulent currency or a loss thereby.
  • Check customer trolley in a polite manner so as to ensure that all items have been scanned.
Customers
  • Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till
People Management and Development 
  • Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S training.
  • Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.
About You 
Job-Specific Skills: 
Mathematical, Organisational and Customer Service Skills
Behavioural Competencies :
Self-Motivated /Team Player and confident, Business Acumen, Problem Solving , Leadership Skills, Strategic Thinking, confident, Interpersonal Skills


To Apply Please Follow:
https://goo.gl/JECREo

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