Customer Service Executive - HSBC

Employer:  HSBC    

Country:  Cairo - Egypt

Job Title:          Customer Service Executive

Job Category:   Customer Service

Job Type:         Full Time

Job Description:    

·         To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.

·         Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).

·         Responsible for relationship building and account management while resolving customer inquiries in a professional manner.

·         Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

·         Might be required to achieve individual sales goals.

Qualifications:            

·         Ability to speak and understand English.

·         Ability to write business letters and reports.

·         Good conversational skills to hold the attention of the customer on the telephone.

·         Ability to grasp a query quickly.

·         Ability to understand and interpret numeric data.

·         Minimum, basic computer knowledge.

·         Ability to build rapport with people.

·         Flexibility to work shifts 24/7.

·         University Graduate

Gender:           ANY

Experience:       0 - 2 Years of Experience

Salary (L.E.):   Negotiable

Job Contact Info. :      

Kindly Visit the website:

http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=601               

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