Call Dispatcher - ACT

Employer:  Advanced Computer Technology - ACT

Country:  Cairo - Egypt

Job Title:          Call Dispatcher

Job Category:   Call Center & Customer Service

Job Type:         Full Time

Job Description:    

·         Receiving customer’s calls via phone and/or e-mail.

·         Entering the calls to the system if required after working hours/Weekends/public holidays.

·         Connect the customer with the concerning support agent.

·         Follow up with both customer and support agent in order to close the call.

·         Continuously provide management with timely feedback and daily shift reports that includes but not limited to analysis of work progress in addition to suggestions for improvement and further development.

·         Maintains high level of customer satisfaction that aims to meet and/or exceed customer needs.

·         Maintain and apply all work related procedures and documentation.

Qualifications:            

·         Bachelor degree from a reputable university.

·         Good command of English language.

·         Previous work experience in call centers is advantage

·         Greater Cairo resident is preferable.

·         Very good communication skills with a friendly customer oriented manner.

·         Very Good Time management, Presentation, negotiation, analytical & Problem Solving Skills.

·         Ability to work under pressure and meet deadlines

Gender:            ANY

Experience:      Fresh Graduate or 1 year experience in a similar or related field

Salary (L.E.):   Negotiable

Job Contact Info. :       hr.rec10@live.com

Phone :           +202 33051801/2/3/4

Fax :      +202 3340230

Address :         10 El Batal Medhat Abdel Hamid St, Mohandessin, 12411 Cairo, Egypt

Email :             info@act-eg.com

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