Assistant Manager Operations – French - HSBC

Employer:  HSBC    

Country:  Cairo - Egypt

Job Title:          Assistant Manager Operations – French

Job Category:   Management, Call Center

Job Type:         FULL Time

Job Description:    

·         Effectively drive and manage a team to achieve business goals through internal audit and staff feed-back mechanisms.

·         Managing a team through preset objectives and coaching.

·         Call coaching and training staff on telephone etiquettes.

·         Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards.

·         To ensure all the daily, weekly and monthly reports, presentations, are prepared within the scheduled deadlines.

·         Ensure all the system related issues are resolved within the specified timelines and escalated whenever required.

·         Ensure work is distributed and duties allocated between team members

Qualifications:            

·         University Graduate in any Discipline.

·         Strong Command of both written and spoken French and English.

·         Ability to transfer knowledge appropriately.

·         Ability to write business letters, emails and reports.

·         Good analytical skills and interpretation of numeric data.

·         Good Knowledge in systems, processes and policies/procedures is an added advantage.

·         Flexibility to work shifts 24/7

Gender:           ANY

Experience:       3 - 5 years of experience

Salary (L.E.):   Negotiable

Job Contact Info. :      

http://www.hsbcglobalresourcing.com/jobdesc.aspx?gsc=GSC_CAI&jobid=622                               

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