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Saturday 24 February 2018

Customer Service & Account Opening Officer

Key Responsibilities

  • Deal directly with SFS customers on all related queries to equities settlements & foreign Exchange proceeds, in addition to the monthly evaluation.
  • Handle all related SFS customer issues, including all required investigations, monitoring, and reporting.
  • Interact with issuer companies, Brokers and the stock exchange to gather any business related information.
  • Confirm related FX deals executed on behalf of clients.
  • Follow-up on unsettled FX deals, & send related interest claims.
  • Update all pending securities with the proper failing reason.
  • Follow-up on GDR settlement, to ensure proper conversion.
  • Submit weekly MIS reports to the region.
  • Submit clients’ reports, as appropriate.
  • Logging all clients’ inquiries/requests/complaints on the system.
  • Prepare departmental proofs.
  • Respond to client’s market questionnaires even if not related to daily settlement and provide guidance to clients in case required.
  • Deals directly with SFS customers for verifying account opening requirements and respond to queries.
  • Prepare all documents for ASU to open safe keeping & cash accounts.
  • Deals directly with EGX & Central depository to open trading accounts in the market and submit all KYC requirements.
  • Full understanding of capital market and market players roles.
  • Ensure proper Follow-up/escalation for existing accounts before expiry.
  • Handle any related account opening requirements like FATCA – DTT certificates and any new required documentation
Knowledge/Experience
  • Fluent in English language, written and spoken.
  • Computer skills (MS Office)
Skills
  • Ability to work under pressure.
  • Energetic, excellent communication & time management skills.
  • Multi task oriented.
  • Arabic language skills are an advantage for this role
Qualifications
  • University degree.
  • Minimum two to three years of related experience.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
To Apply:

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