Customer Support Manager - OLX

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• Leading the smooth operation of providing our customers with the needed support through our various channels (Phone, email and chat)
• Leading the smooth operation of content moderation ensuring that the platform content is of needed quality as well as our customers safe and protected from fraud in the best of our abilities.
• Designing the KPI’s of the various operational functions to serve the higher objectives
• Develop service procedures, policies and standards
• Analyze operational data to overlook trends as well as to take data driven decisions.
• Recruit, mentor, coach and develop operational teams and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Report and communicate with the different stakeholders in Dubizzle 
• Collaborate and work with all the tool providers and communicate needs as well as enhancement opportunities

Knowledge & Experience

Essential

• Microsoft Excel , word , PPT 

Preferred

• Generating reports and analyzing results into actionable steps.

Qualifications & specialist skills

• Ability to lead a large team towards a common mission
• Ability to question status quo when needed and always be on the look for improvements and optimizations.
• Ability to make business informed as well as data informed decisions 
• Strong communication skills and clear ability to deliver information

Competencies

• Problem solving / innovation
• Communication
• Results driven
• Critical thinking

English proficiency in writing and speaking is a must.

To Apply:

https://www.olxgroup.com/careers/customer-support-manager-egypt-cairo

Events Coordinator - German University in Cairo

Events Coordinator

Vacancy for: Events Coordinator

Ref Code:

Position Summary: To fulfill all events inquiries, solicit and finalize all types of internal and external events and coordinate for the provisioning of events’ catering orders complaint to the GUC top management expectations as well as to the organization image. 

Responsibilities: 

• Execute all university events and supervise the related preparations 
• Handle Event Requests based on the procedures in-place and issue the related Event Orders to all concerned parties for execution 
• Attend and administer events preparatory meetings and provide assistance during the actual event 
• Handle all major GUC events and assist in concept development 
• Supervise and handle the presence temporary rentals on Campus 
• Responsible for drafting MOUs related to temp. rentals in coherence with GUC standards and follow-up on the related procedures 
• Handle the quarterly event reports and possible presentations 
• Responsible for issuing Purchasing requests for event related payments/requirements 
• Maintain an up-to-date the filing system of all functions 
• Handle all administrative tasks, minutes of the meetings, faxes, phone-calls, guest inquiries 
• Handle any ad-hoc assigned duties related to the dept. 

Qualifications:

Fresh Graduate or (1 – 3 year experience) in Administration or Events Operation

Requirements:

• Computer Skills: Word, Excel, PowerPoint, Internet and e-mail 
• Organizational Skills 
• Language Skills: Arabic – Fluent (Written & Spoken) 
• English – Fluent (Written & spoken) 
• German is an asset 
• Administrative Skills

To Apply:

http://www.guc.edu.eg/en/jobs/job_details.aspx?jobID=1805

Senior Advisor, Services Project/Program Management (RSA) - DELL

Senior Advisor, Services Project/Program Management (RSA)

Location
Cairo, Egypt

As a Project Manager you shall be responsible for assisting the Sr. Director to consistently improve the Project Management Service department, manage internal and external projects, coach team members, reduce risk through audit and compliance methodologies, improve situational awareness of success and risk through project execution and closure. Additional responsibilities will include but not limited to:

• Deliver and Improve Project Management Program - It shall be the responsibility of the project manager to Initiate, Plan, Execute, Monitor and where applicable, close projects within the Customer Success Portfolio of services.
• Performs Project Tracking - Prepares, maintains, and submits clear & concise activity/progress reports and time recording/management reports. The PM shall apply this proactive approach in routinely tracking the projects and team projects progress against their project commitments.
• Enforces Effective Change Control - The PM ensures that scope creep, communications, and quality are carefully managed
• Build and Implement – The PM shall utilize, implement, monitor and communicate best practices.

Qualifications:

• Bachelor Degree with 7+ years of project management experience from a traditional Information Technology / Security Services environment or a similar industry.
• PMP certification required. ITIL V3 preferred.
• Demonstrated expertise in MS Office applications; especially in MS Project, Excel and and VISO.
• Ability to travel internationally.
• Financial acumen; able to track, discuss and present financials to stakeholders.
• Extremely detailed oriented and organized with exceptional time management skills
• Excellent writing and communication skills.
• Proven ability to develop project plans, manage deadlines, risk, communications and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manages internal and client expectations, anticipates operational and tactical risks and tracks them. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.

To Apply:

https://jobs.dell.com/job/-/-/375/13087574 

Project Cost Manager - ALSTOM

What are my responsibilities?

You will be responsible to support the Project Managers at operational level to manage the billing and cash collection process for Cairo Metro Projects.

Your responsibilities include:

• Oversee and streamline the billing and cash collection process
• Gather the required billing supporting documentation (site progress and factory acceptance reports, arrival onsite, punch lists, etc...)
• Meet the Customer to link the validated progress reports to the contractual price list items to be invoiced
• Identify any gap of the price list which could be an opportunity or a risk
• Support Finance to establish the invoices with the required documentation
• Monitor the billing approval and the cash collection process and alert in case of blockage
• Prepare the action plan to claim any overdue or not validated payment
• Assist the PM and Finance on payment overview during project presentation meetings
• Report on the billing and cash collection a weekly basis

Performance Mesaures:

• Accurate reporting on the billing and cash collection
• On time billing submittals
• Time to get billing approvals and cash collection

Organisational Reporting :

In this role you will be functionally reporting to the Project Managers and hierarchically to the Projects Director.

Key Network & Links External:

You will regularly communicate with the following:

• Internal: Project Managers, Logistics, Engineering Functions, Test & Commissioning and Finance at on-shore and off-shore teams.
• External: Representatives of the Customer’s and the Operator’s organisations.

What do I need to qualify for this job?

In this role, you are expected to build effective working relationships across a diverse project team, with the ultimate goal of establishing a frank and transparent dialogue with your peers.

Minimum Qualifications

• 8-10 years of experience in cost controlling, and claims management
• Bachelor degree in Engineering
• Knowledge of project management basis, contracts management, and variation orders (preferably in Railways industry)
• Familiar with working in Matrix Organizations
• Working knowledge in Excel, PowerPoint applications
• Fluent in Arabic & English Languages, French is an advantage

Behavioural Competencies

• Efficiency and Effectiveness Oriented
• Organized and time-bound achiever
• Communication skills. Transparency. Ethical behaviour
• Resilience and Reliability
• Clear reporting, and anticipation
• Ability to work under pressure
• Ability to make decisions in a timely and correct manner
• Teamwork and leadership
• Analytic thinking, rigorous mindset

Preferred Qualifications

• Demonstrated expertise with SAP

Location for the role: Cairo, Egypt Based role with occasional business trips outside Egypt.

To Apply:

https://jobsearch.alstom.com/job/Cairo-Project-Cost-Manager-C/551413401

Consultant - Customer Service - Sutherland

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

At Sutherland you will get:

• Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
• The chance to work with people who will become your second family
• A workplace that’s never boring
• The opportunity to make someone’s day, every day
• Rewards and recognition as you blaze your own trail and ignite your career

Customer Service Consultants in this role get to:

Answer inbound calls to provide exceptional customer service to consumers

Respond to inquiries about products and services, processing payments, or performing general account maintenance

Up-selling customers to new products or services may be encouraged

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

To Apply:

https://jobs.sutherlandglobal.com/ShowJob/Id/2182400/Consultant%20%20%20Customer%20Service

Customer Service Manager - Orange

About the role

• Holds accountability for the Quality of solutions provided to Customer
• Acts as the customers' primary point of contact and an escalation point
• Has awareness of overall and service management profitability of their customers
• Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
• Work with the account team to sell Orange products and services
• Create and manage Service Improvement Plans triggered by:
• Quality Connect Survey (related to any and all functional areas)
• Customer Complaint (including those related to customer invoices
• Proactive Action (identified proactively by the CSM)
• Ensure customers complains are managed and resolved in a timely manner
• Prepares periodic customer service reviews
• Handles non-commercial customer queries and complex customer service issues
• Proactively inform customer and end-users in advance of any anticipated service interruptions
• Provides capacity analysis, forecasts and recommendations
• Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
• Handles change requests, tracking of change implementation, change reporting and change billing.
• Responsible for data integrity of customer information in all systems/tools
• Provides customer with up-to-date technical documentation, including the Customer Operations Guide
• Ensures all technical documentations are posted and updated

About you

• Degree level or equivalent (Business or Science Degree);
• 4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
• ITIL foundations certification
• Customer Service and Project Management Experience
• Possess virtual team management experience
• Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
• Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
• Able to work independently with initiative and proactivity
• Able to work well under pressure and can handle escalations calmly and competently
• Fluent in both spoken and written English
• Ability to work on NAM hours

Additional information

You have unique experiences, skills and passions. Why not bring them all to Orange?

Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.

We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.
 

Department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

To Apply:

https://orange.jobs/jobs/offer.do?joid=84794&lang=EN&sType=Indeed

Associate project manager - Orange

About the role

• Responsible for the end-to-end Service Transition process up to the first billing report.
• fully empowered to drive the delivery and take decisions on:
  • order prioritization
  • resource allocation
  • delivery schedule set up
  • issue/risk management
  • proactive communication to client
• responsible for the order quality and database accuracy
• responsible for the success of migrations
• responsible for project reporting to his/her functional manager
• responsible for creating delivery dashboards to display the project progress
• Accountable for the end-to-end delivery of the assigned sites/orders
• Responsible for running small projects end-to-end
• responsible for direct communications with the customer HQ and the local sites/orders
• proactive communication to client

About you

• The required candidate is assumed to host the below skills
• 3-5 years’ experience in IT delivery field
• Can do attitude
• Promptability
• Agility
• Excellent communication skills
• Excellent Microsoft office skills
• Excellent Negotiation skills
• Excellent Organizational skills
• Excellent team player
• Risk/issue management
• Decision making skills
• Fluent English Speaker
• Network field background skills is a plus
• Fluent German speaker is a plus
• PMP is a plus

Additional information

Network field background skills is a plus
Fluent German speaker is a plus
PMP is a plus

Department 

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

To Apply:

https://orange.jobs/jobs/offer.do?joid=84808&lang=EN