Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
At Sutherland you will get:
- Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
- The chance to work with people who will become your second family
- A workplace that’s never boring
- The opportunity to make someone’s day, every day
- Rewards and recognition as you blaze your own trail and ignite your career
Customer Service Consultants in this role get to:
Answer inbound calls to provide exceptional customer service to consumers
Respond to inquiries about products and services, processing payments, or performing general account maintenance
Up-selling customers to new products or services may be encouraged
Qualifications
Our most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
To Apply:
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